Customer story · HR operations
HR automation: how a 250-employee company in India runs HR with 1 person instead of 3
In short
A 250-employee company in India had 3 people in HR. Today 1 person runs HR. Employees update their own details in self-service and HR approves the change, leave types and approval chains are set up once, attendance and approved leave reach payroll as loss of pay, and the Employee assistant answers leave and policy questions from the company's own records and policies. HR still approves every change.
Where the work went
- Employee details: employees update their own records in FlowPeople self-service. HR approves the change instead of typing it.
- Leave: leave types and approval chains are set up once. Managers approve, and the balance is right for everyone.
- Attendance to payroll: attendance and approved leave reach payroll as loss of pay from the same employee record. No month-end spreadsheet.
- Questions: "How many leaves do I have left?" "What does the policy say about notice period?" The Employee assistant answers from the employee's own records and the company's own policies.
What people still decide
HR still approves every change. It just stopped being the company's data-entry desk and help desk.
AI agents are a paid add-on billed by credits; every new company gets 500 free agent credits.
Frequently asked questions
Can employees change their own details without HR checking?
No. Employees submit changes in self-service and HR approves them before the employee record changes.
How does leave reach payroll?
Approved unpaid leave and attendance reach FlowPay as loss of pay from the same employee record, so nobody retypes them at month end.
Where does the Employee assistant get its answers?
From the employee's own records (leave balances, payslips, holidays) and the company's own published policies. It drafts leave requests that the employee confirms; it doesn't change data on its own.